The following terms and conditions set out the basis on which you can use our website and place orders for items from Proto-col. By ordering goods from Proto-col you are deemed to have understood and accepted these terms, so please read them carefully.

Stock availability

We try to keep everything in stock, however this isn't always possible. If an item is out of stock, we will email you within 2 working days of placing your order. Please email or telephone us on 0333 000 7788 to check stock availability if delivery of your order is urgent.

Delivery & Returns

Please review our Delivery & Returns page for our current delivery & returns policies.

Special offers

Unless otherwise stated, Proto-col special offers are available to retail customers only.   This includes weekly e-shot offers and direct mail special offers. If an offer is available to other customer groups (e.g. trade) we will clearly state within the offer and notify all customers concerned. Proto-col special offers and discount codes cannot be used in conjunction with any other offers on the site, and are a one-time only use unless specifically stated otherwise.

Subscription information including cancellation

By purchasing a subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.

After your first order, your subscription will be automatically extended for successive periods, at the corresponding subscription rate.

Subscriptions can be updated, paused or cancelled at any time within the account section on the website. The account section of the website is unique to you. It requires you to log in to make the changes that you want.

If wish to cancel or pause your subscription you will have to do so 24 hours before your subscription renews. The date of this will depend on the day you took out the initial subscription and the length of your subscription. For example, if you have taken out a subscription on 1st May for our 14-day pack, you would have to cancel on the 13th day before midnight to cancel your subscription. This would apply to any subsequent 14 day period. If you cancel after this date your payment will still be taken and the product will still be shipped.

Over prolonged holiday periods such as Christmas and Easter your order may arrive a few days earlier than normal or a few days late as our working patterns and service levels may fluctuate at this time. We ask for your understanding and flexibility at such times.

If in the rare circumstance the product becomes out of stock, we will back fill any missed orders as soon as the product becomes available again and we’re committed to keeping you updated by email.

We reserve the right to revoke your subscription at any time as a result of a violation of our Terms or the Privacy Policy.


Does Proto-col share the information it receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

How secure is information about me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

Which information can I access?

Proto-col gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Conditions of use, notices, and revisions

If you choose to visit Proto-col, your visit and any dispute is subject to these Terms & Conditions, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link at the bottom, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Terms & Conditions will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information you give us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Proto-col. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.


Questions regarding our Terms & Conditions, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link at the bottom of the website.

Customer support & service

If you require any assistance please telephone us on 0333 000 7788 between 9:00am and 5:30pm Monday - Thursday and 9:00am and 5:00pm on Fridays. You can leave a message outside these hours.

Cancellation of an order

You can cancel your order at any time. If the goods have been dispatched already then you have 30 days to return your order to receive a refund. We cannot however refund any postage costs, either to send your order out or to receive it back.


If you have any comments or complaints, do please contact us by telephone on 0333 000 7788 on by email at, or write to us at the address below:

On-Group Ltd
Unit 5
Brook Lane
BA13 4ES


Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.

Electronic communications

When you visit the website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Proto-col or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Proto-col with copyright authorship for this collection by Proto-col, and protected by international copyright laws.


Proto-col trademarks and trade dress may not be used in connection with any product or service that is not Proto-col's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Proto-col. All other trademarks not owned by Proto-col or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Proto-col or its subsidiaries.

License and site access

Proto-col grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Proto-col. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Proto-col. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Proto-col and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Proto-col's name or trademarks without the express written consent of Proto-col. Any unauthorized use terminates the permission or license granted by Proto-col. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Proto-col so long as the link does not portray Proto-col, its associates, parent companies, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Proto-col logo or other proprietary graphic or trademark as part of the link without express written permission.

Your membership account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Proto-col and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, comments, emails, and other content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Proto-col reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Proto-col, its parent company and its associates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Proto-col and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Proto-col or its associates for all claims resulting from content you supply. Proto-col has the right but not the obligation to monitor and edit or remove any activity or content. Proto-col takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of loss

All items purchased from Proto-col are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product descriptions

Proto-col and its associates attempt to be as accurate as possible. However, Proto-col does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Proto-col itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of warranties and limitation of liability

This site is provided by Proto-col on an "as is" and "as available" basis. Proto-col makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Proto-col disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Proto-col does not warrant that this site, its servers, or e-mail sent from its servers are free of viruses or other harmful components. Proto-col will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Applicable law

By visiting this website, you agree that the law will govern these Terms & Conditions and any dispute of any sort that might arise between you and Proto-col or its associates (governed under the laws of England).

Site policies, modification, and severability

Please review our other policies, such as our Delivery & Returns policy posted on this site. These policies also govern your visit to Proto-col. We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Questions regarding our Terms & Conditions, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link at the bottom of the website.


The promoter is Proto-col Health & Beauty (UK) Limited.

The competition is open to all Instagram users who follow or visit Proto-col Instagram page (@officialprotocoluk). To participate, entrants must: like the post and tag a friend that currently works on the frontline as a key worker within the UK.
a. like the post
b. tag a friend (frontline key worker) in the comment section of the post
Entries will be accepted between 09:00 (GMT) on 7th May 2020 and 12:00 (GMT) on 14th May. Entrants may submit more than one tag for the competition. The comments must not include any defamatory, offensive or unlawful content.

Entries submitted in any other way, including by email or hard copy, and online after the deadline will not be accepted. No responsibility can be accepted for incorrect entries or those that are illegible or corrupted. Entries via agents or third parties are invalid and shall not be considered.

a. All correctly completed entries shall be forwarded to a judging panel. Fiver winner‘s will be selected and announced on the Proto-col Instagram and directly by account @officialprotocoluk on 4th August 2019.
b. The winner shall be contacted on their Instagram account by Proto-col on the 15th May 2020.
c. The winner shall receive an Immunity bundle containing the following items, Green magic, Hand cream , Collagen hand gel and proto-col face mask.
d. The prize is subject to change at Proto-col’s sole discretion, the prize is non-transferable and no cash alternative will be offered to the winners.
e. Events may occur that render the competition itself or the awarding of the prizes impossible due to reasons beyond the control of Proto-col. Proto-col may, at its absolute discretion, vary or amend the competition and the terms thereof and the winners agree that, in such event, no liability shall attach itself Proto-col.
f. The decision of the judges is final and correspondence will be entered into only at the absolute discretion of Proto-col.
g. Winners will be contacted after the contest ends to make arrangements for the delivery of the prizes.

a. Entrants acknowledge and agree that entrants’ use of any of Proto-col’s intellectual property rights (“IPRs”), is limited to use in respect of this competition only. No further use shall be permitted without Proto-col’s prior written consent.
b. By submitting, all entrants hereby license to Proto-col a fully paid-up, sub-licensable, irrevocable, worldwide, exclusive licence in perpetuity and waive all moral rights in their competition entry to allow Proto-col to use all IPRs in and to your design for promotional use and for any other purpose on any Proto-col owned or third-party website or other media.
c. Each entrant warrants to Proto-col that his/her entry is original, their wholly owned creation and made without the inclusion of material owned by any third party. Entrants will indemnify and hold Proto-col harmless from any claims in relation to their entry alleging that the entry infringes the personal or proprietary right of any other person.

Proto-col will use any data submitted by entrants only for the purposes of running the competition, unless otherwise stated in the entry details. By entering this competition, all entrants consent to the use of their personal data by Proto-col for the purposes of the administration of this competition and any other purposes to which the entrant has consented.

a. Proto-col may disqualify any entrant whose entry does not comply with these terms and conditions (in Proto-col’s sole opinion) or who, in Proto-col sole determination, has acted in a manner that is fraudulent, dishonest or unjust to other entrants including, without limitation, tampering with the operation of the competition, manipulating or rigging votes, hacking, deceiving, cheating or by harassing or threatening other entrants, the panel or a representative of Proto-col.
b. In the event of any dispute regarding these terms and conditions, the conduct or results of the competition, or any other matter relating to a competition, the decision of Proto-col shall be final and unchallengeable and no correspondence or discussion shall be entered into, comment issued, or reason given in respect of any decision made by Proto-col.

These terms and conditions are governed in accordance with the laws of England and Wales and the courts of the same shall have exclusive jurisdiction to settle any claims arising out of or in connection with this promotion.

About us

Proto-col is a trading name of On-Group Ltd, which is registered under company number 04852086.

Effective date
These terms are dated 11th May 2020