You can leave a review on site at any time however to receive points you must respond to a review request which is sent via email 14 days after purchase
Proto-col Rewards FAQ
How do get points for leaving a review?
Where are my points from my birthday/order/review?
Please log into your account and you will find you points total in there
How do I claim my points?
If you have a minimum of £45 in your cart you will be able to redeem your points at checkout. Please be aware you must have a minimum of 100 points in your account to begin redeeming. You can also redeem your points for free product. You can do this via your account page or at checkout.
I can’t log into my account
Please ensure you have created an account here
Is there a minimum spend to use points?
Yes, £45 minimum spend. Full details can be found in this chart:
Fixed Redemption Options
| Point Amount | Pound Value | Minimum purchase |
|
100 |
£10 |
£45 |
|
200 |
£20 |
£45 |
|
300 |
£30 |
£100 |
|
400 |
£40 |
£100 |
How do I get my birthday points?
If your birthday falls within the first 30 days of you joining the programme then you will receive your points after having been in the programme for 30 days. If your birthday is beyond this then you will receive on the day of your birthday
How do I get points for leaving a review?
After purchase you will receive an email from us after a few weeks to review the product(s) you have purchased. The review will mention points can be earnt by leaving a review. Once clicking on the email you will have the option to leave a written review for 50 points, a photo review for 75 points or a video review for 100 points. Every so often we send a site review which asks you to review our website and service. You will not get points for these reviews in line with GDPR compliance however your feedback is very valuable so we would still appreciate hearing from you
How do I join the programme?
Simply create an account with us here and start saving!
How do I join the SMS club to earn points?
At check out please click the box which asks you if you want to hear from us via SMS
How do I refer a friend?
Simply add your friends email address into the refer a friend section and they will receive an email with a code. Once they have redeemed their code with a minimum spend of £30 then you will receive 150 points
How do I do a review:
You can leave a review on site at any time however to receive points you must respond to a review request which is sent via email 14 days after purchase
Where are my points from my birthday/order/review:
Please log into your account and you will find you points total in there
How do I claim my points?
If you have a minimum of £45 in your cart you will be able to redeem your points at checkout. Please be aware you must have a minimum of 100 points in your account to begin redeeming
I can’t log into my account
Please ensure you have created an account here
Is there a minimum spend to use points?
Yes, £45 minimum spend. Full details can be found in this chart:
Fixed Redemption Options
| Point Amount | Pound Value | Minimum purchase |
|
100 |
£10 |
£45 |
|
200 |
£20 |
£45 |
|
300 |
£30 |
£100 |
|
400 |
£40 |
£100 |
How do I get my birthday points?
If your birthday falls within the first 30 days of you joining the programme then you will receive your points after having been in the programme for 30 days. If your birthday is beyond this then you will receive on the day of your birthday
How do I get points for leaving a review?
After purchase you will receive an email from us after a few weeks to review the product(s) you have purchased. The review will mention points can be earnt by leaving a review. Once clicking on the email you will have the option to leave a written review for 50 points, a photo review for 75 points or a video review for 100 points. Every so often we send a site review which asks you to review our website and service. You will not get points for these reviews in line with GDPR compliance however your feedback is very valuable so we would still appreciate hearing from you
How do I join the programme?
Simply create an account with us here and start saving!
How do I join the SMS club to earn points?
At check out please click the box which asks you if you want to hear from us via SMS
How do I refer a friend?
Simply add your friends email address into the refer a friend section and they will receive an email with a code. Once they have redeemed their code with a minimum spend of £30 then you will receive 150 points